Two Hypothetical Social Media Feedback Responses

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Dear LUV2TRAVELWITHHUBBY,

 

Thank you for providing us with feedback on your stay in our hotel during the month of September.  We here at the Hilton Fort Lauderdale value our customer feedback above all else and appreciate you taking the time to share with us. 

 

I apologize that you did not feel that our furnishings were up to the standard that you have come to expect from Hilton Hotels.  We are constantly working to improve our hotel and I have forwarded your feedback to the Planning and Budget Manager, Frank Coraci, personally.  Further, your feedback on the general upkeep and cleanliness of your room has been forward to our Director of Housekeeping and I’m assured that that feedback will not go unheard.

 

I would like to get in touch with you personally so that i can help to ensure that your next stay at any of our Hilton Hotels is a memorable experience at the quality level that you have come to expect from Hilton.  We pride ourselves on our customers’ feedback and yours is no exception.  I look forward to speaking with you personally and having the opportunity to restore your faith in the Hilton Fort Lauderdale Marina.  

 

Jake Stresen-Reuter

Director of PR and Social Media

Hilton Fort Lauderdale Marina

 

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Dear Travelwith3kiddos,

 

Thank you for your feedback regarding your August stay at our hotel.  The fact that you would choose our hotel for a second stay after your business stay means a lot to us and we are glad that we were able to maintain the quality of experience that you have come to expect from The Peabody.  

 

I am sorry that our pool was dirty after the rain storm and have actually forwarded your feedback to our pool maintenance manager, Antonio Faruqua.  He has informed me that he is aware of the problem and is working to create a schedule with his staff that will prioritize pool clean up immediately following a storm.

 

Finally, that you for your feedback regarding the price of parking.  There are many outside fees and costs associated with maintaining our parking services, but we are constantly looking for ways to alleviate any costs to our guests whenever possible and parking is an area of focus for us.  Please contact me directly before your next stay and I will see if there is a way I can maybe make the financial burden of parking a little lighter for your next stay as a valued guest.  Thank you again and please let me know if there is anything else we can help with.

 

Jake Stresen Reuter

Director of PR and Social Media

The Peabody

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